Friday should not be blue!
Its supposed to be a wonderful day... Friday.. and weekend is on its way.. At least that's what i thought, until...
My assistant could not handle him hence i took over. Arguing with him over the phone for like quite some time. Actually, its just a simple request of submitting a certain document of his client's to us to verify the claim. Speaking about the document, it should have been requested during underwriting stage and not when there is a claim! If i were the insured, i would make a big fuss as well. My guess is that he does not want to request from his client since the latter is the high-flyer sort, thus insisting that we waive off the document or something.
Arrrrghhhh... if its something we can waive off, we would not have requested for it in the first place!
But thats not the annoying thing. Our conversation ended amicably though i told him i would discuss with my boss first. He did mention that he also understand why we insisted on the document, but with this client, he is more cautious as he does not want to end up losing the business with him.
The conclusion was that the document is still required. Though i dun mind telling the agent of the decision, i wanted C to call him instead... just wanted to see if she will help... she says NOOOO... i should call... why should she call and get hated for insisting on the document! She actually said that. It was not in the exact words. However, the meaning was similar.
i was quite pissed off actually. Not sure if i did show it. Perhaps i did. Sigh.. if it happened to her khaki, she would have helped to call.
In the end, i said its ok... nevermind...
I really hate C's method of so-called management style. She is such a tai-ji master. Nowadays, i keep my distance from her. Though, we all lunch together as a group, i still try not to be too close with her. Just a few days ago during lunch, she mentioned that i seemed more moody these days... I had sooo much wanted to tell her "its only towards you". But of course, i did not.
Its not that i dislike the company. I am satisfied with majority of the stuff but its just her attitude i cannot stand. I cannot accept that there are so many things that she does not know and these things are necessary and basic that she should know.
Tomorrow will be a better day.
My assistant could not handle him hence i took over. Arguing with him over the phone for like quite some time. Actually, its just a simple request of submitting a certain document of his client's to us to verify the claim. Speaking about the document, it should have been requested during underwriting stage and not when there is a claim! If i were the insured, i would make a big fuss as well. My guess is that he does not want to request from his client since the latter is the high-flyer sort, thus insisting that we waive off the document or something.
Arrrrghhhh... if its something we can waive off, we would not have requested for it in the first place!
But thats not the annoying thing. Our conversation ended amicably though i told him i would discuss with my boss first. He did mention that he also understand why we insisted on the document, but with this client, he is more cautious as he does not want to end up losing the business with him.
The conclusion was that the document is still required. Though i dun mind telling the agent of the decision, i wanted C to call him instead... just wanted to see if she will help... she says NOOOO... i should call... why should she call and get hated for insisting on the document! She actually said that. It was not in the exact words. However, the meaning was similar.
i was quite pissed off actually. Not sure if i did show it. Perhaps i did. Sigh.. if it happened to her khaki, she would have helped to call.
In the end, i said its ok... nevermind...
I really hate C's method of so-called management style. She is such a tai-ji master. Nowadays, i keep my distance from her. Though, we all lunch together as a group, i still try not to be too close with her. Just a few days ago during lunch, she mentioned that i seemed more moody these days... I had sooo much wanted to tell her "its only towards you". But of course, i did not.
Its not that i dislike the company. I am satisfied with majority of the stuff but its just her attitude i cannot stand. I cannot accept that there are so many things that she does not know and these things are necessary and basic that she should know.
Tomorrow will be a better day.
posted by Slacker @ 10:24 PM
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